TERMS AND CONDITIONS

The Effective Date of these Terms and Conditions is November 2016.

Please read carefully the following provisions of these Terms and Conditions (these “Terms”). This is a legal agreement between you and LLC "Vplab" (“Vplab” or “We”) regarding the use of the use of our online and/or mobile services, website (collectively, the “Vplab Service”), and the purchases of Vplab products through our website and/or mobile services. By using the Vplab Service in any way, including making purchases, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING ANY ADDITIONAL GUIDELINES AND FUTURE MODIFICATIONS, AS WELL AS TO COMPLY WITH PRIVACY POLICY. IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS.

Vplab reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Vplab Service following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms, Vplab grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Vplab Service.

GENERAL PROVISIONS

We try to ensure, but do not guarantee in any way, that information provided on the Vplab Service is complete, accurate and up to date. As such, we make no representation as to the completeness, accuracy or correctness of any information on Vplab Service. All features, content, specifications, products, colors and prices of products and services described or depicted on Vplab Service are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. While we usually confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and in our sole and absolute discretion, to limit the order quantity on any product or service, to refuse service to any customer and/or to refuse access to the Vplab Service by any visitor or customer. We also may require verification of information (such as payment information) prior to the acceptance and/or shipment of any order.

GENERAL USE PROVISIONS

All contents included in Vplab Service, including (but not limited to) all written material, images, photos and code (“Content”), are protected under international copyright and trademark laws. You may not copy, reproduce, modify, republish, transmit or distribute any material from Vplab Service without express written permission. It is expected that all users of Vplab Service will comply with applicable copyright laws. However, if we are notified of claimed copyright infringement, or otherwise become aware of facts and circumstances from which infringement is apparent, we will respond expeditiously by removing or disabling access to the material that is claimed to be infringing or to be the subject of infringing activity.

Except where expressly provided otherwise by Vplab, nothing on the Vplab Service shall be construed to confer any license or ownership right in or to the Content, under any of Vplab’s intellectual property rights, whether by estoppel, implication, or otherwise. You acknowledge sole responsibility for obtaining any such licenses.

Any unauthorized use of any Content contained on the Vplab Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes. It is your obligation to comply with all applicable state, federal and international laws. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

ELIGIBILITY

To access or use the Vplab Service, you must be a legal entity, or an individual of eighteen (18) years of age or older who can form legally binding contracts. To use the Vplab Service, you must accept all of the terms and conditions in, incorporated by reference in, and linked to, this Agreement. You may not access or use the Vplab Service if you are a competitor of ours or if we have previously banned you from the Vplab Service or closed your account. We reserve the right, in our sole discretion, to refuse, suspend, or terminate access to the Vplab Service to anyone for any reason or no reason.

ACCOUNT

You must create an account and provide certain information about yourself in order to access and use the Vplab Service. You agree to provide true, accurate and complete information as prompted by the registration form and all forms you access on the Vplab Service, and to update this information to maintain its truthfulness, accuracy and completeness. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You authorize us to assume that any person using the Vplab Service with your username and password is you or is authorized to act for you. You agree to notify us immediately if you suspect any unauthorized use of your account.

LICENSE

We grant you a limited, non-exclusive, nontransferable license to use Vplab Service according to these Terms. We reserve the right to modify or discontinue, temporarily or permanently, Vplab Service or any products offered through the Vplab Service for any reason, at our sole discretion, with or without notice to you. Notwithstanding any provisions of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use Vplab Service, and to block or prevent future access to and use of Vplab Service for any reason or no reason. Upon termination, these Terms will still apply; in particular, you remain personally liable for any orders that you place or charges that you incur prior to termination.

LINKS TO THIRD PARTY SITES

We may choose to provide links or references on Vplab Service to third-party web sites, information or services solely as a convenience to our users (“Reference Sites“). Vplab does not endorse any such Reference Sites. Access and use of Reference Sites, including the information, materials, products, and services on or available through Reference Sites is solely at your own risk. We encourage you to be aware of when you leave Vplab Service, and to read the terms and conditions and privacy policy of any third-party website or service that you visit. In addition, your correspondence or business dealings with advertisers found on or through Vplab Service are solely between you and such advertiser. We will not be liable for the unreliability or inaccuracy of any information obtained through those Reference Sites.

LICENSES FROM YOU

You grant to Vplab and its Third Party Providers the non-exclusive, worldwide right to use, copy, transmit and display any data, information, Content or other Materials, provided to Vplab by you in the course of accessing and/or using the Vplab Service. Notwithstanding the foregoing, Vplab’s obligations regarding identification and other information concerning your personal information shall be governed by the terms of the Privacy Policy as available on www.Vplab.com. The terms of the Privacy Policy are expressly incorporated herein as though set forth in full.

LIMITS OF YOUR USE/COMPLIANCE WITH LAWS

You must use Vplab Service only for a lawful purpose. You must not take any action that may compromise the security of Vplab Service, make Vplab Service inaccessible to others, or cause damage to Vplab Service. All of this, including its organization, selection, and arrangement, as well as various software or programming within or related to Vplab Service, belong to us. No content from Vplab Service may be modified, copied, reproduced, republished, downloaded, posted, displayed, transmitted, performed, licensed, used to make a derivative work, transferred, sold or distributed without our prior written consent.

PUBLIC AREAS; ACCEPTABLE USE

The Vplab Service may contain profiles, email systems, blogs, message boards, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow its users to communicate with each other. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum.

Without limitation, while using the Vplab Service, you may not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others, including our staff.
  • Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.
  • Use the Vplab Service for any purpose in violation of local, state, national, or international law.
  • Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Vplab Service, except as expressly authorized by us.
  • Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.
  • Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another’s computer.
  • Post or upload any content to which you have not obtained any necessary rights or permissions to use accordingly.
  • Advertise or offer to sell any goods or services for any commercial purpose through the Vplab Service.
  • Conduct or forward surveys, contests, pyramid schemes, or chain letters.
  • Impersonate another person or allow any other person or entity to use your identification to post or view comments.
  • Restrict or inhibit any other user from using and enjoying the Public Areas.
  • Imply or state that any statements you make are endorsed by us, without our prior written consent.
  • Use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of the Vplab Service.
  • Reverse engineer any portion of the Vplab Service.
  • Hack or interfere with the Vplab Service, its servers or any connected networks or disobey any requirements, procedures, policies or regulations of networks connected to the Vplab Service.
  • Adapt, alter, license, sublicense or translate the Vplab Service for your own personal or commercial use.
  • Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by us.
  • Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
  • Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.
  • Use the Vplab Service to solicit for any other business, website or service, or otherwise contact Users for employment, contracting or any purpose not related to use of the Vplab Service as set forth herein.
  • Register under different usernames or identities, after your account has been suspended or terminated.
  • Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Vplab Service or features that enforce limitations on the use of Vplab Service.

YOUR CONTENT

A. You are solely responsible for all documents, information, data, text, images, software, music, videos, sound, photographs, graphics, messages or other materials, including any texts you submit for translation (“Content”) that you upload, e-mail, post, publish or display (hereinafter, “upload”) or otherwise use via the Vplab Service. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, removing the offending content from the Marketplace Platform, suspending or terminating the account of such violators and reporting you to the law enforcement authorities.

B. With respect to content or other materials you upload through the Vplab Service (“User Content”), you represent and warrant that you own (or have sufficient rights to) all right, title and interest in and to such Content, including, without limitation, all copyright and rights of publicity contained therein. By uploading any Content you hereby grant and will grant us and our affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicenseable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your Content in connection with the operation of the Vplab Service (including in connection with enhancing the operation of the Vplab Service) on your behalf, in any form, medium or technology now known or later developed.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Vplab Service (“Submissions”), provided by you to us are non-confidential and we will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that we may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce this Agreement; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of us and the public. You understand that the technical processing and transmission of the Vplab Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

PURCHASES

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Vplab Service, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms and the terms posted for or applicable to a specific portion of the Vplab Service or for any service offered on or through the Vplab Service, the latter terms shall control with respect to your use of that portion of the Vplab Service or the specific service.

Vplab may make changes to any products or services offered through the Vplab Service, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Vplab Service with respect to products and services may be out of date, and Vplab makes no commitment to update the materials on the Vplab Service with respect to such products and services.

We take all the necessary precautions to ensure that all details, descriptions and prices of the products on our website are correct. Nevertheless, situations may occur in which information regarding products, including prices and promotions, is not correctly published. In cases like these, we reserve the right not to process orders containing such products. If a client places an order for these products, they will be contacted by our Customer Service, informing them that the order cannot be shipped.

Orders may also be rejected due to other reasons, such as:

  • a product being out of stock
  • inability to obtain payment authorisation
  • the order is considered to be fraudulent

All products, campaigns, promotions and offers are limited to the available stock and/or stock allocated for the campaign in question.

You agree to pay for all products and services which you purchase through the Vplab Service and for any additional amounts (including any taxes, as applicable) as may be accrued (collectively “Fees”).

Pre orders may be placed for products and services sold and to be sold through the Vplab Service. By pre-ordering a product or service through the Vplab Service, you understand that you will be charged for the full amount of the product at the time the pre-order is placed. While Vplab endeavors to meet all its deadlines and to provide the product at the estimated time, delays inevitably may arise. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Vplab is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds or credits due to any such delays.

BILLING AND PAYMENT

To the extent you purchase any goods and/or services from Vplab, you agree to pay for all goods and services ordered from Vplab except as set forth in a writing signed by an authorized representative of Vplab. You will provide Vplab with valid and updated credit card or approved purchase order information and with Vplab and accurate billing and contact information. If you provide credit card or other authorized payment method information to Vplab, you authorize Vplab, or a payment processor of its choosing (currently, PayPal and Klik & Pay) to bill such credit card or to make such charges as applicable. If Vplab, in its sole and absolute discretion, permits you to make payment using a method other than a credit card or other authorized payment method, Vplab will invoice you at, or within a reasonable period of, the time of the purchase request. All amounts invoiced hereunder shall be due within thirty (30) days of the date of the invoice.

LIMITATION OF LIABILITY

TO THE EXTENT ALLOWED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF VPLAB FOR ANYTHING ARISING OUT YOUR USER OF THE VPLAB SERVICE, INCLUDING THE PURCHASE OF ANY PRODUCTS OR SERVICES THROUGH THE VPLAB SERVICE, EXCEED THE AMOUNT OF MONEY YOU HAD SPENT ON THE PURCHASE OF THE PRODUCTS THROUGH THE VPLAB SERVICE. IN NO EVENT SHALL VPLAB OR THE THIRD PARTY PROVIDERS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY DAMAGES TO YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY AND/OR FOR LOSS OF DATA, CONTENT, IMAGES, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THESE TERMS, INCLUDING BUT NOT LIMITED TO ACCESSING OR USE OF, OR INABILITY TO USE, THE VPLAB SERVICE, REGARDLESS OF CAUSE, WHETHER IN AN ACTION IN CONTRACT OR NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR THE THIRD PARTY PROVIDER HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL NOT APPLY IN THE EVENT OF YOUR BREACH, OR RELATED TO YOUR INDEMNITY OBLIGATIONS. THIS PARAGRAPH SHALL NOT AFFECT THE RIGHTS LISTED BELOW IN THE SECTION TITLED “INDEMNITIES”.

DISCLAIMER OF WARRANTIES

EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY VPLAB, THE VPLAB SERVICE AND ANY PRODUCTS OR SERVICES PROVIDED THROUGH THE VPLAB SERVICE ARE PROVIDED “AS IS,” AND IS FOR USE AS CONTRACTED HEREIN. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, VPLAB HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS WITH REGARD TO THE VPLAB SERVICE AND THE PRODUCTS AND SERVICES ASSOCIATED THEREWITH INCLUDING BUT NOT LIMITED TO ANY IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND QUALITY OF GOODS AND SERVICES EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VPLAB MAKES NO REPRESENTATIONS, GUARANTIES OR WARRANTIES REGARDING THE RELIABILITY, AVAILABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF THE VPLAB SERVICE AND THE GOODS, SERVICES ASSOCIATED WITH THE VPLAB SERVICE, OR THE RESULTS YOU MAY OBTAIN BY ACCESSING OR USING THE VPLAB SERVICE AND/OR THE GOODS, SERVICES ASSOCIATED THEREWITH. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, VPLAB DOES NOT REPRESENT OR WARRANT THAT (A) THE OPERATION OR USE OF THE VPLAB SERVICE WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE; (B) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL YOU PURCHASE OR OBTAIN THROUGH THE VPLAB SERVICE WILL MEET YOUR REQUIREMENTS; OR (C) THE GOODS, SERVICES, OR THE SYSTEMS THAT MAKE THE VPLAB SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT VPLAB DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE VPLAB SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. VPLAB IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY VPLAB, THE VPLAB SERVICE AND THE GOODS, SERVICES ASSOCIATED THEREWITH ARE PROVIDED TO YOU ON AN “AS IS” BASIS. VPLAB EXPRESSLY DISCLAIMS ANY WARRANTY RELATED TO THE QUALITY OF GOODS AND/OR SERVICES AND THE PERSONS OR BUSINESSES REFERENCED ON THE VPLAB SERVICE.

INDEMNITIES

You agree that you are personally responsible for your use and behavior while using Vplab Service. You agree to indemnify, defend and hold harmless Vplab, its personnel, subsidiaries, affiliated companies, franchisees, licensees, joint ventures, business partners, licensors, suppliers, employees, agents, and hosts of Vplab Service and third-party information providers from and against all claims, liabilities, losses, expenses, injury or damage to persons or property, money damages and costs (including but not limited to direct, incidental, consequential, exemplary, and indirect damages), reasonable attorneys’ fees and costs of government inquiry or investigation, resulting from or arising out of your visit, use, misuse, inability to use or interruption in service of Vplab Service or any violation by you of these Terms or of law.

MISCELLANEOUS PROVISIONS

This Agreement represents the parties' entire understanding relating to the use of the Vplab Service and supersedes any prior or contemporaneous, conflicting or additional, communications. Vplab reserves the right to change these Terms or its policies relating to the Vplab Service at any time and from time to time, and such changes will be effective upon being posted herein. You should visit this page from time to time to review the then current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular portion of the Vplab Service, which may be posted from time to time. Your continued use of the Vplab Service after any such changes and/or postings shall constitute your consent to such changes. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between Vplab and you as a result of these Terms or use of the Vplab Service. You may not assign this Agreement without the prior written approval of Vplab. Any purported assignment in violation of this section shall be void. The failure of either party to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing. Any and all rights not expressly granted herein are reserved by Vplab.

ADDITIONAL PRODUCT TERMS

Product Information

All material and information presented by Vplab through the Vplab Service is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration, the European Medicines Agency, the European Food Safety Agency, or any similar organizations, and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Vplab Service and any of its recommendations is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Vplab Service before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. We do not give or intend to give any answers to medical related questions and the Vplab Service does not replace any medical professional or medical resource. We do not represent ourselves as a physician or pharmacist nor is this implied. IF YOU NOTICE ANY ADVERSE REACTION FROM THE USE OF THE PRODUCTS PURCHASED THROUGH THE VPLAB SERVICE, SEEK MEDICAL ATTENTION PROMPTLY. NONE OF THE PRODUCTS OFFERED THROUGH THE VPLAB SERVICE ARE INTENDED FOR THE USE OF MINORS AND MINORS SHALL UNDER NO CIRCUMSTANCES USE ANY SUCH PRODUCTS.

Orders

Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications or information before accepting any order. Your order is not accepted until it is shipped (or a portion of the order is shipped). Notwithstanding the foregoing, you agree that, if we cancel all or a part of your order, your sole and exclusive remedy is that we (a) issue a credit to your credit card in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) not charge your credit card account for the cancelled portion of the order.

Returns Policy

You may return most new, unopened items sold and fulfilled by Vplab.com within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error. Items must be returned in their original product packaging and with all paperwork and accessories to ensure full credit.

Returning an Item

Here are the basic steps for returning an item:

  • Pack the item securely in the original package, if possible.
  • Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  • All products must be returned in their original product packaging and with all paperwork and accessories to ensure full credit. Return address: Latvia,Tīraines 15, Rīga, LV-1058
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

How Refunds are Issued

Expect your refund within 30 days of giving your package to the return shipper. If you paid by a Credit card Your refund will go to a Credit card within 3-5 business days.

Damaged/Defective Items

If you receive a damaged or defective item, contact our Customer Service within 30 days of delivery at faq@vplab.com. Please supply the Representative with your order number and item number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. Vplab.com will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the packaging, contact our Customer Service immediately at faq@vplab.com. Please have your order number available when you contact the Customer Service.

CANCELLATION

The customer can cancel the order by sending e-mail to faq@vplab.com as long as it has not yet been shipped. To find an order status, click on "Profile" and then on "Order History". The order status the customer can find in the column "Status". Once the order is cancelled, the customer will receive a confirmation message and the order status will be changed.

Order cancellation is only possible via the previously described procedure. Any cancellation request made by any other means will not be fulfilled.

EXCHANGES

The client will have to return the item(s), request the respective reimbursement, and subsequently place a new order.

Shipping and Delivery

Deliveries may be shipped from multiple locations. While we strive to deliver all orders as quickly as possible, sometimes delay happen. Any delivery dates provided by Vplab are estimates. Vplab reserves the right to use any shipping method we deem reasonable. Unless you are told otherwise by a Vplab representative, your order will be left in your mailbox or at the doorstep of the shipping address. A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs. Please be advised that if you choose an expedited shipping method (if and when we offer such option), your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.

Terms of delivery

Please provide your email address in the shopping cart to receive your package tracking code. Please provide your phone number to allow courier to contact you if they need to arrange delivery!

Once the order is shipped, the customer will receive a confirmation email with a tracking number and a link that allows tracking of the order on the transport service website.

The customer may also access this tracking link by logging into his/her Profile and clicking on the "Order History".

It is possible that, at the time the shipping confirmation with the tracking number is sent to the customer, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.

Providing an incorrect or incomplete address may lead to the parcel being returned to Vplab, leading to extra costs that will be imputable to the customer. Hence we recommend the customer to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

Customs and Duties

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities may require that we state the value of your order directly on your package – the value is the retail cost. Vplab cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office. Vplab is not responsible for any delays or lost packages due to shipment.

Terms of Payment

We will do everything in our power to keep the customer's order and payment information secure. Nevertheless, we cannot be held responsible for any loss the client may suffer in case a third party gains unauthorised access to any information he/she provided by accessing or ordering from our website.

Vplab currently uses third party payment processors to process all orders. Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. Your order confirmation will reflect the items ordered and the total amount to be charged. Vplab is not responsible for pricing, typographical or other errors in any offer by Vplab and reserves the right to cancel any orders arising from such errors.